Conditions générales

Last updated: July 2026

These Terms & Conditions govern your booking and use of Tourinza's tour packages and website. By booking a tour with us, you agree to be bound by these terms.

1. Definitions

• "Tourinza", "we", "us" refers to Tourinza and its guides, drivers and representatives.
• "You", "customer" refers to the individual or group booking our services.
• "Services" means the tour packages, transportation, guiding and related travel arrangements offered on tourinza.com.

2. Bookings and Confirmation

• All bookings are subject to availability and our confirmation — submitting an enquiry does not guarantee a booking.
• We aim to confirm bookings within 24 hours of receiving your request; if you haven't heard back within 48 hours, please follow up by phone or WhatsApp.
• Group bookings of 10 or more travellers may have different pricing and require additional advance notice — the group organiser is responsible for coordinating details with all participants.

3. Pricing and Payment

• Prices are quoted in USD or INR as shown on the tour page and are confirmed at the time of booking.
• For same-day tours, full payment is required at the time of booking.
• For multi-day tours, we typically require a 25–50% advance to confirm the booking, with the balance due before the tour begins — the exact split will be confirmed with you when you book.
• Monument entrance fees, meals not explicitly included in your package, and personal expenses are the traveller's responsibility unless your package states otherwise.
• Confirmed prices will not change except for government tax changes or significant currency fluctuation; if a price increase exceeds 10%, you may cancel without penalty.

4. Travel Documentation

International travellers are responsible for ensuring they hold a valid passport and any required visa for entry into India. We're happy to share general guidance, but we are not responsible for visa delays, rejections, or any documentation issues. We strongly recommend comprehensive travel insurance covering trip cancellation, medical emergencies and baggage loss.

5. Itinerary and Included Services

• Itineraries are planned in good faith but may change due to weather, traffic, monument closures, or other circumstances outside our control — we'll offer a suitable alternative whenever this happens.
• What's included in your tour (transport, guide, entrance fees, meals) is listed on the individual tour page — anything not listed there is not included.
• Where hotels are part of a package, we may substitute a comparable alternative if your original choice becomes unavailable.

6. Your Responsibilities

• Please let us know in advance of any medical conditions, mobility needs or dietary restrictions so we can plan accordingly.
• Please arrive on time at agreed pickup points — tours may need to depart without late arrivals, and delays you cause may affect the rest of the day's itinerary.
• We ask all travellers to respect local laws and customs; behaviour that puts others at risk or causes damage to property may result in the tour being ended without a refund.

7. Cancellations and Changes

By you

Date changes are subject to availability and may incur an additional charge. Please contact us as early as possible if your plans change — the closer to the tour date, the less flexibility we typically have to rebook drivers, guides and hotels on your behalf.

By us

On rare occasions we may need to cancel or reschedule a tour — for example due to severe weather, safety concerns, or a monument closure. If this happens, we'll offer you a full refund or an equivalent alternative.

Force majeure

We are not liable for delays or cancellations caused by events beyond our reasonable control, including natural disasters, strikes, political unrest, government restrictions, or transport breakdowns outside our own fleet.

8. Liability

Our liability is limited to the cost of the services we directly provide. We are not liable for personal injury, illness, loss of belongings, or third-party service failures except where caused by our own negligence. Activities undertaken during your tour (walking on monument grounds, safari vehicles, etc.) are undertaken at your own risk, and we recommend travel insurance to cover medical or trip-disruption costs.

9. Complaints

If something goes wrong during your tour, please raise it with your guide or driver immediately so we can try to resolve it on the spot. For anything unresolved, please email us within 30 days of your tour and we'll investigate and respond within 15 business days.

10. Data Protection

Any personal information you share with us when booking is used only to plan and deliver your tour, and is handled in line with our Privacy Policy.

11. Governing Law

These Terms are governed by the laws of India, and any disputes are subject to the jurisdiction of the courts of Agra, Uttar Pradesh.

12. Changes to These Terms

We may update these Terms from time to time; the current version will always be posted on this page. Continuing to use our services after an update means you accept the revised Terms.

13. Contact Us

Tourinza
34/214 Jatpura, Lohamandi, Agra, Uttar Pradesh, India
Email: hello@tourinza.com
Phone / WhatsApp: +91-7900226636, +91-7500483021